Refund Policy
Trader Lifestyle Refund Policy
At Trader Lifestyle, we are committed to ensuring customer
satisfaction with our products and services. Please review our refund policy
carefully.
Digital Products
- Eligibility
for Refund: Refunds are only available if the digital product has not
yet been delivered to your email. Once the digital product has been
delivered, no refunds will be granted.
- Process:
To request a refund for a digital product, please contact our customer
service team at traderlifestyleacademy@gmail.com with your order details
before the product has been delivered.
Physical Products (Books)
- Eligibility
for Refund: Refunds for physical products are only available if the
product has not yet been dispatched. Once the physical product has been
shipped, no refunds will be granted. However, customers are allowed to ask
for a full refund if the product is damaged during the process of
delivery.
- Process:
To request a refund for a physical product, customer must take a photo
of the product and contact our customer service team at traderlifestyleacademy@gmail.com
with your order details.
General Terms
- No
Refunds After Delivery: Once a product (digital or physical) has been
delivered, either via email or physically, it is considered final, and no
refunds will be issued.
- Contact
Information: For any refund requests, please contact our customer
service team at traderlifestyleacademy@gmail.com or call 603 5882 4449
Please include your order number and a detailed explanation of your refund
request.
By making a purchase on our website, you agree to our refund
policy. We reserve the right to modify or update this policy at any time.
Privacy Policy
Trader Lifestyle Privacy Policy
At Trader Lifestyle, we value your privacy and are committed
to protecting your personal information. This Privacy Policy outlines how we
collect, use, and safeguard your information when you visit our website,
traderlifestyle.onpay.my, and use our services.
Information We Collect
- Personal
Information: When you make a purchase or sign up for our services, we
may collect personal information such as your name, email address, phone
number, shipping address, and payment information.
- Usage
Data: We may collect information about how you access and use our
website, including your IP address, browser type, and operating system.
How We Use Your Information
- To
Process Orders: We use your personal information to process and
fulfill your orders, including sending order confirmations and delivery
updates.
- To
Improve Our Services: We use usage data to understand how our website
is used and to improve its functionality and user experience.
- To
Communicate: We may use your contact information to send you updates,
newsletters, and marketing materials related to our products and services.
You can opt out of these communications at any time.
Information Sharing and Disclosure
- Third-Party
Service Providers: We may share your information with third-party
service providers, such as our payment gateway CHIP, to facilitate
transactions and provide our services.
- Legal
Requirements: We may disclose your information if required to do so by
law or in response to valid requests by public authorities.
Data Security
We implement appropriate security measures to protect your
personal information from unauthorized access, alteration, disclosure, or
destruction.
Your Rights
- Access
and Correction: You have the right to access and correct your personal
information. To do so, please contact us at traderlifestyleacademy@gmail.com.
- Opt-Out:
You can opt out of receiving marketing communications from us by following
the unsubscribe link in our emails or by contacting us directly.
Changes to This Policy
We may update our Privacy Policy from time to time. Any
changes will be posted on this page, and the date of the latest revision will
be indicated at the top of the policy.
Contact Us
If you have any questions or concerns about our Privacy
Policy, please contact us at:
Trader Lifestyle
Puncak Renoraz Sdn Bhd
Email: traderlifestyleacademy@gmail.com
Phone: 603 5882 4449
By using our website and services, you consent to the terms
of this Privacy Policy.